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Contact Us and FAQ

CONTACT US

General Inquiries: hello@locallegendtoys.com
Online Orders: orders@locallegendtoys.com
Wholesale Inquiries: sales@locallegendtoys.com
Press: hello@locallegendtoys.com

FAQ

What currency are your prices listed in?

Our website shows you the prices in the currency that corresponds to your location. When in your cart, all prices will adjust back to Canadian Dollars as that is what we charge in.

Where do you ship?

We currently only ship to Canada. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by Local Legend Toys for any reason.

When will you ship my order?

Orders are shipped within 2-5 business days. Orders typically take 3 - 7 business days to arrive. Note these are not guaranteed shipping times due to variabilities in post.

What shipping company do you use?

All orders are shipped via Canada Post, USPS, or UPS and include tracking.

Are shipping times guaranteed?

We do not guarantee arrival times on shipments.

How can I pay?

We accept Visa, Mastercard, and Paypal.

Who do I contact if I am having trouble ordering online?

Please contact orders@locallegendtoys.com and we will get back to you as soon as possible, but please allow 24-48 hours for response.

Where are you located?

We are located in Toronto, Canada.

What if my item is not delivered or is lost in transit?

Once parcels are collected they are then property of Canada Post. Local Legend Toys is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. For more information please email orders@locallegendtoys.com

What are the taxes and duties I will have to pay?

Taxes are applied and charged at checkout.

Where can I find more info about Local Legend Toys?

General inquiries email hello@locallegendtoys.com
Wholesale inquiries email sales@locallegendtoys.com
PR & Press email hello@locallegendtoys.com
Shipping inquiries email orders@locallegendtoys.com

My item went on sale after I ordered it! Can I get a refund?

Sale Adjustments: If a purchased item is marked down, Local Legend offers a one-time price adjustment on your order under the following conditions:

Price adjustment request must be made within 7-days of your order being placed.
The same product must be in stock at the time of your price adjustment request.

Promotional Adjustments: If a promotional discount is offered, Local Legend offers a one-time price adjustment on your order under the following conditions:

Price adjustment request must be made within 24-hours of your order being placed.
The same product must be in stock at the time of your price adjustment request.