$45+ Free Standard Shipping

Contact Us and FAQ

CONTACT US

General Inquiries: hello@locallegendtoys.com
Online Orders: customercare@locallegendtoys.com
Wholesale Inquiries: sales@locallegendtoys.com
Press: hello@locallegendtoys.com

FAQ

Where are you located?

We are located in Toronto, Canada.

What currency are your prices listed in?

Our website shows you prices in Canadian Dollars or US Dollars, depending on your location.

Where do you ship?

We currently ship to Canada and the continental US.

Canada: We offer $7.99 Flat Rate Standard Shipping, and Free Standard Shipping on orders over $149.

US: We offer $9.99 Flat Rate Standard Shipping, and Free Standard Shipping on orders over $149.

* Note that rates may vary depending on the currency conversion at the time of purchase.

** All shipping charges are the responsibility of the buyer and will not be paid in part or in full by Local Legend Toys for any reason.

When will you ship my order?

Orders are shipped within 2-5 business days. Orders typically take 3 - 7 business days to arrive. Note these are not guaranteed shipping times due to variabilities in post.

What shipping company do you use?

All orders are shipped via Canada Post, USPS, or UPS and include tracking.

Are shipping times guaranteed?

We do not guarantee arrival times on shipments.

How can I pay?

We accept Visa, Mastercard, American Express, and Paypal.

Who do I contact if I am having trouble ordering online?

Please contact customercare@locallegendtoys.com and we will get back to you as soon as possible, but please allow 24-48 hours for response.

What if my item is not delivered or is lost in transit?

Once parcels are collected they are then property of Canada Post. Local Legend Toys is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. For more information please email orders@locallegendtoys.com

What are the taxes I will have to pay?

Taxes are applied and charged at checkout.

My item went on sale after I ordered it! Can I get a refund?

Sale Adjustments: If a purchased item is marked down, Local Legend offers a one-time price adjustment on your order under the following conditions:

Price adjustment request must be made within 7-days of your order being placed.
The same product must be in stock at the time of your price adjustment request.

Promotional Adjustments: If a promotional discount is offered, Local Legend offers a one-time price adjustment on your order under the following conditions:

Price adjustment request must be made within 24-hours of your order being placed.
The same product must be in stock at the time of your price adjustment request.